Number Porting Dispute

EU-wide online platform routing disputes between EU consumers and traders to the correct national ADR body. Free. Works for all 27 EU member states plus Norway, Iceland and Liechtenstein. All EU traders must display link to this platform.

Austrian telecom and internet regulator. Consumer disputes can be filed with Telekommunikations-Streitschlichtung at RTR. Internet-Ombudsstelle handles online shopping and provider disputes.

Free, independent dispute resolution for residential and small business telecom and internet complaints in Australia. Covers all major providers. Binding decisions.

Brazil's consumer protection system. Use consumidor.gov.br (national portal) — 80%+ of registered companies respond. Each state has its own PROCON. Covers goods, services, financial, telecom, and digital products under Consumer Defence Code (CDC).

Independent ombudsman resolving disputes between Canadians and their phone, internet and TV service providers. All major carriers participate. Binding decisions.

Regulates electronic communications and postal services. Handles disputes between subscribers and providers about billing, service quality and contract terms.

Regulates telecoms, energy, media and competition. Handles telecom disputes escalated after operator complaint (minimum 1 month). Also manages cross-border EU consumer cases via ECC Spain.

Independent mediator for telecom and internet disputes in France. After 2 months of unresolved complaint with provider, consumers can refer to this free service. Covers Orange, SFR, Bouygues, Free etc.

UK communications regulator. For individual disputes, directs consumers to approved ADR schemes (CISAS or Ombudsman Services: Communications) after 8 weeks of unresolved complaint with provider.

Telecom regulator. For individual complaints use TRAI's Call Before You Dig app or escalate to DoT's Consumer Portal at sanchar.saathi.gov.in after exhausting operator's grievance redressal mechanism.

Italian telecom and media regulator. Handles disputes with telecoms after internal complaint exhausted. Conciliation via CORECOM (regional) or AGCOM directly via online portal.

MIC handles telecom consumer disputes. ADR via Telecommunications Consumer Centre (TCC / テレコム消費者相談センター). Covers mobile, internet, IP phone disputes with Japanese carriers.

Korea's national consumer agency. Handles all consumer complaints via hotline 1372. Provides counselling, mediation and class action support. Operates International Consumer Consultation Centre for cross-border disputes.

Mexico's consumer protection prosecutor. Handles all consumer complaints including online shopping, defective goods, telecom billing and travel. Can mediate, sanction and publish 'Quién es quién' rankings.

Dutch consumer, competition and telecom regulator. Enforces consumer rights, telecommunications regulation and digital market rules. EU CPC network member for cross-border enforcement.

Norway's consumer authority. Enforces marketing and contract rules, monitors e-commerce and digital services. For individual dispute resolution, use the Consumer Council (Forbrukerrådet).

Sweden's national consumer ombudsman board. Provides free ADR for most consumer disputes. Decisions not legally binding but companies usually comply. Covers goods, services, digital products, travel, telecom.

Singapore's telecom and media regulator. Handles complaints about mobile, broadband and pay-TV providers. Disputes unresolved after 30 days can be escalated to IMDA.

US telecom regulator. Accepts informal complaints about phone, internet, cable and satellite providers — billing errors, service outages, robocalls, accessibility. Providers must respond.