Organisation Directory & Matching
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Coordinates GDPR enforcement across EU. File with your local DPA, which then coordinates via one-stop-shop with the DPA in the company's EU home country. EDPB issues binding decisions when DPAs disagree.
International platform operated by FTC with 35+ ICPEN member countries. Specifically for cross-border online fraud, scams and seller deception. Reports shared with enforcement agencies in all member countries including CZ, US, UK, AU, CA, JP, KR.
EU-wide online platform routing disputes between EU consumers and traders to the correct national ADR body. Free. Works for all 27 EU member states plus Norway, Iceland and Liechtenstein. All EU traders must display link to this platform.
Licensing body for chartered engineers; handles complaints about professional conduct in construction projects.
Housing policy, building savings and regional development; handles appeals on housing-programme decisions.
Major humanitarian NGO providing social work, debt relief and housing support to people in crisis.
Legal and social aid for asylum seekers, refugees and migrants in the Czech Republic.
Maintains the land registry and cadastre; handles disputes over property boundaries and title entries.
Manages state agricultural and forest land; handles land-consolidation and restitution disputes.
Administers state land sales, leases and restitution claims; receives related complaints.
Represents the state in property and restitution litigation; receives complaints about state-property handling.
Provides housing support programmes; receives complaints about housing-subsidy decisions.
Licensing body for architects; handles complaints about architectural professional conduct.
Enforces competition, public-procurement and state-aid rules; receives complaints about cartels and bid-rigging.
Registers patents, trademarks and designs; handles disputes over IP rights and oppositions.
Regulates TV and radio broadcasters; receives complaints about broadcast content, advertising and licence fees.
Produces official statistics; handles complaints about census and statistical data collection.
Cybersecurity supervisor; receives reports of serious security incidents and cyber-attacks on essential services.
Handles unemployment benefits, jobseeker registration and retraining; receives complaints about service decisions.
Administers pensions, sickness and maternity benefits; handles disputes over benefit decisions.
Top labour and social-affairs body; handles appeals and policy complaints on employment and benefits.
Public health insurer historically for miners; handles coverage and reimbursement disputes.
Public health insurer for security forces and public servants; handles coverage and reimbursement disputes.
Public health insurer; handles coverage and reimbursement disputes for its members.
Public health insurer for trade-union members; handles coverage and reimbursement disputes.
Largest public health insurer; handles disputes over coverage, reimbursements and premium arrears.
Humanitarian organisation; first aid, blood donation tracing and support for vulnerable people.
Licensing body for nurses; handles complaints about nursing care and professional conduct.
Licensing body for pharmacists; handles complaints about pharmacy service and professional conduct.
Licensing body for dentists; handles complaints about dental treatment and professional conduct.
Professional body licensing doctors; handles complaints about professional misconduct by physicians.
Collects health-system data; supports patient-rights complaints with waiting-time and capacity statistics.
Pays compensation to clients of banks, credit unions and investment firms that fail or lose their licence.
Funds environmental remediation; receives reports of environmental damage eligible for support.
Manages the Oder/Odra river basin in northern Moravia; receives water-pollution and flood reports.
Manages the Dyje/Thaya river basin; receives water-pollution and floodplain reports.
Manages the Morava river basin in southern Moravia; receives water-pollution and flood reports.
Manages the Ohře river basin in west Bohemia; receives water-pollution and floodplain reports.
Manages the Vltava river basin; receives reports of water pollution and waterway issues around Prague.
Manages the Elbe river basin; receives reports of water pollution and floodplain issues.
Research institute on water management; supports water-quality and pollution complaints.
Monitors air and water quality; provides data for environmental complaints and smog warnings.
Inspects fuel quality, heating fuel and electricity metering; handles consumer complaints about fuel and energy quality.
Regulates electricity, gas and heat; handles disputes over connection, billing and supplier switching.
Represents leasing and consumer-finance providers; accepts complaints about member firms.
Industry body for insurers; helps route disputes about member insurance companies.
Industry body that can redirect consumer complaints about member banks to the right internal channel.
Ensures measurement standards and verifies meters/scales; handles complaints about inaccurate measuring instruments.
Prudential supervisor of banks, insurers, investment firms and payment institutions; receives complaints about regulated financial entities.
Anti-corruption NGO advising on complaints about politicians, public procurement and party finance.
Anti-corruption NGO receiving reports of corruption and conflicts of interest in public office.
Support for victims of hate crime and hate speech, including legal representation.
Legal-aid NGO supporting victims of discrimination, exclusion and unlawful eviction.
Human-rights NGO providing legal aid and advocacy in discrimination, asylum and police-conduct cases.
Czech ombudsman investigating maladministration by state bodies, municipalities, prisons and police, and combating discrimination.
Supervises waterway safety and vessel registration; receives complaints about navigation and waterway conduct.
Regulates civil aviation; handles passenger-rights complaints and drone/airspace issues.
Investigates serious railway accidents and safety breaches; receives safety complaints.
Regulates railways and funiculars; handles passenger disputes over tickets, delays and accessibility.
Public-health research and surveillance; supports complaints on hygiene, infection control and environmental health.
National standards body; handles complaints about technical standards and state testing of products.
Supports Czech cinema; receives complaints about film-funding decisions.
Regional authority for the Ústí nad Labem area; handles schools, roads and social care.
Regional authority for the Karlovy Vary area; handles schools, roads and social care.
Regional authority for the Plzeň area; handles schools, roads, health and social care.
Regional authority for South Bohemia (České Budějovice); handles schools, roads and social care.
Regional authority for Central Bohemia; handles schools, roads, social care and regional permits.
Prague municipal authority; handles building permits, local taxes, parking and municipal services complaints.
Geological research and mapping; supports complaints about groundwater and geological hazards.
Manages uranium mining legacy and remediation; receives complaints about mining-waste and contamination.
Regulates mining safety and mineral extraction; receives complaints about mining impacts and safety.
Monitors radiation exposure; supports complaints about radiation in workplaces and the environment.
Regulates nuclear safety, radiation protection and radioactive waste; receives complaints about nuclear facilities.
National Olympic body; handles complaints about athlete selection and Olympic-team conduct.
Funds and oversees sport; receives complaints about sports-funding and anti-doping governance.
Preserves state archives; handles access requests and complaints about archive services.
Regional authority for the Liberec area; handles schools, roads and social care.
Oversees heritage, libraries, media support and church restitution; handles related complaints.
National research institution; handles research-integrity complaints in its institutes.
Inspects schools and educational facilities; receives complaints about school quality and conditions.
Top education authority; handles appeals on school decisions, recognition of qualifications and sport policy.
Licensing body for bailiffs/enforcement officers; handles complaints about enforcement conduct and fees.
Licensing body for notaries; handles complaints about notarial acts and professional conduct.
Licensing body for lawyers; handles complaints about lawyer conduct, fees and conflicts of interest.
Oversees courts, prisons and enforcement; handles complaints about court administration and judicial conduct.
Oversees police, asylum, citizenship and civil registries; handles appeals on these matters.
National police force; receives service complaints and reports of crime through its internal control.
Investigates criminal conduct by police, customs and prison officers; receives complaints of police misconduct.
Licensing body for auditors; handles complaints about audit quality and professional conduct.
Audits public spending; receives reports of misuse of public funds by state institutions.
Top finance ministry; handles appeals on tax and financial-market policy and state-budget matters.
Manages national rail infrastructure; receives complaints about track, stations and level crossings.
Regulates medicines and medical devices; receives reports of adverse drug reactions and counterfeit medicines.
Top health authority; handles appeals and systemic complaints about hospitals, insurers and health policy.
Industry body for food producers; helps route consumer complaints about member food companies.
Represents farmers and agri-businesses; advises on disputes involving agricultural producers.
Pays EU farm subsidies; receives reports of subsidy fraud and eligibility disputes.
Oversees agriculture, food, forestry and water; handles appeals and policy complaints in these sectors.
Reference laboratory for animal-disease and food-safety testing supporting SVS investigations.
Supervises animal health, welfare and food of animal origin; receives reports of animal cruelty and unsafe animal products.
Enforces customs and excise duties; handles disputes over imports, duties and seized goods.
Administers taxes; handles disputes over tax assessments, VAT and deductions.
Funds transport infrastructure projects; receives complaints about funding decisions.
Provides air-traffic control; receives complaints about airspace management and overflight noise.
Prague metro, tram and bus operator; handles passenger complaints about service and fares.
National rail carrier; handles passenger complaints about service, delays and refunds.
Top environmental policy body; handles appeals against inspectorate decisions and strategic environmental complaints.
Manages motorways and major roads; receives complaints about road condition, tolls and maintenance.
Top transport authority; handles appeals and policy complaints across road, rail, air and water transport.
Umbrella trade-union body; advises workers on collective disputes and labour-rights enforcement.
Represents businesses; helps route consumer complaints about member firms and arbitrates trade disputes.
Consumer helpline run by the Trade Inspection for cross-border and domestic shopping complaints.
Independent consumer association offering legal advice on goods, services, finance and telecom disputes.
Consumer-protection NGO advising on disputes with traders, banks and utilities; runs consumer helplines.
Regional authority for Moravian-Silesia (Ostrava); handles schools, roads, air quality and social care.
Regional authority for the Zlín area; handles schools, roads and social care.
Regional authority for the Olomouc area; handles schools, roads and social care.
Regional authority for South Moravia (Brno); handles schools, roads, health and social care.
Regional authority for the Vysočina area (Jihlava); handles schools, roads and social care.
Regional authority for the Pardubice area; handles schools, roads and social care.
Regional authority for the Hradec Králové area; handles schools, roads and social care.
Banco de España's customer complaints service for banking, payment and credit disputes. Decisions are not binding but companies generally comply. For insurance: DGSFP. For securities: CNMV.
Enforces Brazilian Labour Code (CLT). Hotline 158. Workers can report unpaid wages, unsafe conditions, FGTS violations. Regional Labour Offices (SRT) handle investigations. Also use eSocial portal.
Australia's primary consumer protection and competition regulator. Enforces Australian Consumer Law (ACL) mandatory guarantees for goods and services. Investigates unfair contract terms and misleading conduct.
Spain's GDPR supervisory authority. Actively investigates complaints about data breaches, cookie consent violations and unlawful profiling. Has fined major companies including WhatsApp and Vodafone.
Norway's consumer authority. Enforces marketing and contract rules, monitors e-commerce and digital services. For individual dispute resolution, use the Consumer Council (Forbrukerrådet).
Handles labour disputes via local Arbitration Commissions (劳动争议仲裁委员会). Covers unpaid wages, unlawful termination, social insurance. Hotline 12333. Arbitration is mandatory before court.
Privacy ombudsman under the Privacy Act 1988. Investigates complaints about Australian government agencies and private organisations. Accepts cross-border data flow complaints against overseas entities targeting Australians.
Sweden's GDPR supervisory authority. Handles complaints about personal data processing by Swedish and foreign organisations. Can impose administrative fines of up to €20 million.
Handles unemployment benefits, disability insurance and dismissal permissions. For employment discrimination: Netherlands Institute for Human Rights (Mensenrechten). For individual dismissal disputes: sub-district court (kantonrechter).
Enforces Personal Information Protection Law (PIPL) 2021. Handles complaints about unlawful data collection, profiling and cross-border data transfers. Also investigates apps for excessive permission requests.
Australia's national workplace tribunal. Handles unfair dismissal, general protections, workplace bullying, enterprise agreement disputes and minimum wage matters. Must file unfair dismissal within 21 days.
South Africa's data protection regulator under POPIA (Protection of Personal Information Act 2013). Investigates complaints about unlawful data processing. Can impose fines up to R10 million or criminal penalties.
South Africa's financial services ombudsman. Handles disputes about financial advisers, brokers, and product providers (investments, insurance, financial planning). Decisions are binding. Free.
Handles individual and collective labour disputes. Local Conciliation and Arbitration Boards (Juntas de Conciliación y Arbitraje) process employment claims — unfair dismissal, unpaid wages, unsafe conditions.
Specialist employment tribunal resolving disputes between employees and employers — unfair dismissal, unpaid wages, discrimination. Free to file; must attempt prior conciliation.
South Africa's national consumer protection body under the Consumer Protection Act 68 of 2008. Handles complaints against suppliers. Can investigate, mediate and refer to National Consumer Tribunal.
Dutch consumer, competition and telecom regulator. Enforces consumer rights, telecommunications regulation and digital market rules. EU CPC network member for cross-border enforcement.
Telecom regulator. For individual complaints use TRAI's Call Before You Dig app or escalate to DoT's Consumer Portal at sanchar.saathi.gov.in after exhausting operator's grievance redressal mechanism.
AMF Ombudsman handles securities and investment complaints. For banking, each bank has its own médiateur bancaire (required by law). Free mediation; decisions not binding but usually followed.
French consumer and fraud control authority. Investigates unfair commercial practices, product safety and online fraud. Consumer-facing reporting via SignalConso portal.
Regulates telecoms, energy, media and competition. Handles telecom disputes escalated after operator complaint (minimum 1 month). Also manages cross-border EU consumer cases via ECC Spain.
Italy's banking and financial disputes arbitration body supervised by Banca d'Italia. Handles disputes with banks, financial intermediaries and payment institutions. Free; decisions binding on institutions.
Norway's GDPR supervisory authority (EEA member). Handles complaints about personal data processing. Can impose fines up to €20 million or 4% of global turnover.
PBOC consumer protection department handles complaints about banking, payment and monetary services. Hotline 12363. Also CBIRC (保险保障基金) for insurance disputes.
Germany's largest tenants' association. Provides legal advice for deposit disputes, unlawful rent increases (Mietpreisbremse), eviction and repair failures. Members get free legal consultation.
Polish Financial Ombudsman. Free dispute resolution with banks, insurance companies, pension funds, leasing companies. Requests are examined and recommendations issued.
China's market regulator enforcing consumer rights. National consumer hotline 12315 (also app/website). Handles product safety, false advertising, e-commerce fraud. Accepts complaints against Chinese sellers and platforms (Alibaba, JD, Pinduoduo).
Sweden's Equality Ombudsman. Handles discrimination complaints based on sex, gender identity, ethnicity, religion, disability, sexual orientation and age — in employment, education and the provision of goods and services.
Dutch financial services ombudsman. Handles disputes with banks, insurers, mortgage providers and investment firms. Two-stage process: Ombudsman then Disputes Committee. Binding decisions.
Free labour consultation service. For individual disputes, Prefectural Labour Bureau Individual Labour Dispute Settlement provides mediation. Hotline available in Japanese, English and other languages.
Oversees PIPEDA and Privacy Act compliance. Investigates complaints about federal organisations and private sector companies collecting, using or disclosing personal information. Accepts cross-border data flow complaints.
Free EU network service helping Czech consumers resolve cross-border disputes with EU/EEA traders. Mediates with foreign ECCs and the EU ODR platform. Ideal first stop for Czech claimant vs. any EU-based company.
US telecom regulator. Accepts informal complaints about phone, internet, cable and satellite providers — billing errors, service outages, robocalls, accessibility. Providers must respond.
Federal ombudsman-style bureau for financial disputes. Receives complaints about mortgages, credit cards, student loans, debt collection and banking. Financial firms are legally required to respond to CFPB complaints within 15 days.
Primary US consumer protection and antitrust regulator. Accepts complaints about fraud, deceptive practices, identity theft and digital/software violations. Uses reports to target enforcement — does not resolve individual disputes.
Enforces Czech Labour Code — unpaid wages, unsafe conditions, illegal employment and discrimination at work. Can fine employers and compel payment.
Independent statutory ombudsman resolving disputes between consumers and financial institutions — banks, insurance companies, investment services, payment institutions and e-money issuers. Decisions binding on the institution.
Germany's universal consumer arbitration board (Universalschlichtungsstelle). Handles disputes not covered by sectoral ADR bodies. EU ODR platform partner. Free for consumers.
Independent ombudsman resolving disputes between Canadians and their phone, internet and TV service providers. All major carriers participate. Binding decisions.
UK aviation regulator. For passenger disputes (denied boarding, cancellation, delay) escalate to approved ADR bodies — Aviation ADR or CEDR — after airline refuses resolution. CAA takes enforcement action against non-compliant airlines.
Federal agency enforcing Title VII, ADA, ADEA and related civil rights employment laws. Must file with EEOC before suing in federal court for most employment discrimination claims.
Free, independent ombudsman resolving disputes between consumers and UK-authorised financial firms. Decisions legally binding on the firm. Can award up to £415,000 compensation. Covers banks, insurance, investments, mortgages, credit.
Federal GDPR supervisory authority for public bodies and certain private entities. State-level DPAs (Landesbeauftragte) handle private companies in their state. For big tech companies (Google, Meta, etc.) the Irish DPA is lead authority.
Canada's national financial services ombudsman. Investigates complaints against banks and investment firms that are OBSI members. Recommendations are not binding but are followed by virtually all members.
Primary Czech consumer protection authority. Inspects and fines traders for quality, safety, e-commerce and digital product violations. Acts as Czech ECC partner for EU cross-border cases.
FSA supervises designated ADR bodies for each financial sector. Banking: Japanese Bankers Association (全国銀行協会). Insurance: Insurance Ombudsman (生命保険協会). Securities: JSDA. Contact FSA helpline to be directed to the right body.
Czech GDPR supervisory authority. Handles complaints against any company processing Czech citizens' data without lawful basis, including companies based outside the EU.
Consumer protection authority for British Columbia. Handles online retail disputes, travel agencies, telemarketing, and debt collection. Each province also has its own consumer affairs office.
Federal body protecting Canadians from discrimination by federally regulated employers and service providers. Investigates and mediates complaints under the Canadian Human Rights Act.
UK's primary consumer and competition authority. Investigates subscription traps, fake reviews, unfair terms. Enforcement only — does not resolve individual complaints. Report issues to build enforcement cases.
Federal financial regulator and consumer complaints authority. Handles complaints about banks, insurance, investment firms and payment services. Operates a free consumer mediation service (Verbrauchertelefon).
Handles complaints about US and foreign airlines operating in the US — cancellations, tarmac delays, overbooking, lost baggage, refunds. Issues monthly Air Travel Consumer Reports.
Handles Fair Housing Act complaints — race, colour, national origin, religion, sex, disability, familial status discrimination in housing sales, rentals, lending.
Enforces workers' rights including minimum wage, working time, unlawful dismissal (via Labour Court / Arbeitsgericht) and anti-discrimination (AGG). File Arbeitsgericht claim within 3 weeks of dismissal.
Independent statutory ombudsman for social housing complaints — council, housing association and private registered providers. Covers repairs, anti-social behaviour, service charges, allocations.
Mandatory pre-claim conciliation before UK Employment Tribunal. Provides free early conciliation certificate required to issue tribunal proceedings. Also offers free workplace advice and mediation.
UK GDPR and Data Protection Act 2018 supervisory authority. Investigates organisations handling personal data unlawfully. Can fine up to £17.5 million or 4% of global turnover.
Regulates electronic communications and postal services. Handles disputes between subscribers and providers about billing, service quality and contract terms.
UK communications regulator. For individual disputes, directs consumers to approved ADR schemes (CISAS or Ombudsman Services: Communications) after 8 weeks of unresolved complaint with provider.
Singapore's primary consumer advocacy and ADR organisation. Operates CaseTrust accreditation. Mediates consumer-business disputes. For e-commerce fraud also use Small Claims Tribunal.
Apex consumer forum for disputes above ₹1 crore. State Commissions handle ₹1–10 lakh to ₹1 crore; District Forums below ₹1 lakh. All filings via eDaakhil portal. Covers goods, services, financial products, housing.
South Africa's employment dispute resolution body. Handles unfair dismissal, unfair labour practices, workplace discrimination. Free. Must refer within 30 days of dismissal.
Austrian financial regulator. For individual disputes use the Austrian Financial Ombudsman (Gemeinsame Schlichtungsstelle der Österreichischen Kreditwirtschaft) or Insurance Ombudsman (Versicherungsombudsmann).
Austria's primary consumer protection body within the Chamber of Labour. Provides free legal advice and processes consumer disputes. Can take collective legal action on behalf of consumers.
Austrian telecom and internet regulator. Consumer disputes can be filed with Telekommunikations-Streitschlichtung at RTR. Internet-Ombudsstelle handles online shopping and provider disputes.
Korea's data protection authority under PIPA (Personal Information Protection Act). Handles complaints about unlawful data collection, breaches and transfers. PIPA applies extraterritorially to companies targeting Korean users.
Switzerland's data protection commissioner under the revised Federal Act on Data Protection (revFADP, effective 2023). Investigates complaints, issues recommendations and coordinates with GDPR authorities under adequacy decision.
Korea's financial supervisory authority. Operates free financial consumer dispute mediation. Covers banks, insurance, securities, credit. Hotline 1332 for complaints.
NZ consumer protection information and dispute resolution. Consumer Guarantees Act and Fair Trading Act apply. Disputes Tribunal handles claims up to NZD $30,000.
Austrian Chamber of Labour provides free employment law advice to members. Handles wage theft, dismissal, discrimination, workplace safety. Can take employers to court on members' behalf.
Swiss financial regulator. Does not resolve individual disputes but accepts complaints to flag supervisory issues. For individual disputes use Banking Ombudsman Switzerland (Ombudsman der Schweizer Banken).
Swiss consumer protection authority. Handles complaints about goods, online commerce and misleading advertising. Switzerland is not EU member so EU ODR does not apply; use national ADR bodies.
Enforces Swiss Labour Act (Arbeitsgesetz). Cantonal Labour Inspectorates handle workplace complaints — safety, working hours, discrimination. Swiss equality law (GlG) via cantonal courts.
Singapore's employment authority. Handles salary disputes via Employment Claims Tribunal (ECT), workplace safety violations and unfair dismissal. Claims filed via Employment Claims Online portal.
Japan's primary consumer affairs centre. Provides ADR (alternate dispute resolution), consumer advice and processes complaints against businesses. National consumer hotline: dial 188.
Singapore's telecom and media regulator. Handles complaints about mobile, broadband and pay-TV providers. Disputes unresolved after 30 days can be escalated to IMDA.
New Zealand's privacy regulator under the Privacy Act 2020. Investigates complaints about organisations mishandling personal information. Free mediation; can issue compliance notices.
Singapore's data protection authority under PDPA 2012 (amended 2021). Investigates complaints about data breaches and unlawful data processing. Can impose fines up to 10% of Singapore annual turnover.
Singapore's independent financial disputes ombudsman. Handles disputes with banks, insurance, capital markets. Mediates and adjudicates. Awards up to SGD $150,000. Free for consumers.
Korean labour ministry. Handles minimum wage violations, unlawful dismissal, unpaid wages, workplace harassment and discrimination. File at local Labour Office (지방노동청) within 3 months.
Korea's national consumer agency. Handles all consumer complaints via hotline 1372. Provides counselling, mediation and class action support. Operates International Consumer Consultation Centre for cross-border disputes.
NZ employment disputes body. Investigates unjustified dismissal, discrimination, unpaid wages and breach of employment agreements. Must first attempt mediation via MBIE.
Austria's GDPR supervisory authority. Handles complaints about data processing violations and coordinates with other EU DPAs for cross-border cases.
Inspects food safety, labelling, origin and quality; handles consumer complaints about food and beverages.
Manages protected landscape areas; receives reports of damage to protected landscapes.
Protects species and habitats; receives reports of nature-damage, protected-species harm and Natura 2000 breaches.
Provides environmental data and integrated pollution register (PRTR) for pollution complaints.
Regulates solicitors and law firms in England and Wales; receives reports of solicitor misconduct.
Norwegian financial complaints board. Handles disputes with banks, insurance, securities and real estate agencies. Decisions not legally binding but companies usually comply. Free service.
Spanish labour inspectorate handles violations of employment law — unpaid wages, unfair dismissal, discrimination, occupational hazards. FOGASA guarantees unpaid wages if employer is insolvent. Discrimination: INADI equivalent.
Italian telecom and media regulator. Handles disputes with telecoms after internal complaint exhausted. Conciliation via CORECOM (regional) or AGCOM directly via online portal.
Poland's GDPR supervisory authority. Handles complaints about data processing violations by Polish and foreign organisations targeting Polish residents.
Brazil's consumer protection system. Use consumidor.gov.br (national portal) — 80%+ of registered companies respond. Each state has its own PROCON. Covers goods, services, financial, telecom, and digital products under Consumer Defence Code (CDC).
MIC handles telecom consumer disputes. ADR via Telecommunications Consumer Centre (TCC / テレコム消費者相談センター). Covers mobile, internet, IP phone disputes with Japanese carriers.
Sweden's national consumer ombudsman board. Provides free ADR for most consumer disputes. Decisions not legally binding but companies usually comply. Covers goods, services, digital products, travel, telecom.
Mexico's financial ombudsman. Handles disputes with banks, insurance companies, AFOREs (pension), credit cards, and fintechs. Provides free mediation and arbitration.
Mexico's consumer protection prosecutor. Handles all consumer complaints including online shopping, defective goods, telecom billing and travel. Can mediate, sanction and publish 'Quién es quién' rankings.
Free, independent dispute resolution for residential and small business telecom and internet complaints in Australia. Covers all major providers. Binding decisions.
Italy's competition and consumer protection authority. Investigates unfair commercial practices, misleading advertising and e-commerce violations. Consumer complaints via online portal.
Dutch GDPR supervisory authority. Handles complaints and can fine violating companies up to €20 million or 4% of global annual turnover. Active enforcement against major tech platforms.
Japan's data protection authority under the Act on Protection of Personal Information (APPI). Handles complaints about improper handling of personal data by businesses. Cross-border enforcement cooperation with other DPAs.
Single-window ombudsman for all RBI-regulated entities: banks, NBFCs, payment operators. File online at cms.rbi.org.in. Covers unauthorised transactions, mis-selling, digital payment failures, ATM/credit card disputes.
Spain's Consumer Arbitration System — free, binding ADR for consumer disputes. Local Juntas Arbitrales handle claims. Also file via municipal OMIC (Oficina Municipal de Información al Consumidor).
Enforces environmental law — air, water, waste, nature protection and industrial emissions; fines polluters.
Italy's GDPR supervisory authority. Handles data protection complaints and has imposed major fines on OpenAI (ChatGPT) and other platforms. Very active enforcement authority.
Brazil's LGPD (Lei Geral de Proteção de Dados) supervisory authority. Investigates data breaches, unlawful profiling, and denial of data subject rights. Can fine up to 2% of Brazil revenue, capped at R$50 million per violation.
Central portal for labour law complaints. Covers Minimum Wages Act, Payment of Wages Act, Maternity Benefits, Equal Remuneration, industrial disputes. Routes to relevant Inspectorate.
Established under the Digital Personal Data Protection Act 2023. Adjudicates complaints about personal data processing by data fiduciaries. Board constitution and online portal pending full operationalisation.
Norwegian ombudsman for equality and anti-discrimination. Handles complaints about discrimination based on sex, ethnicity, religion, disability, sexual orientation, age in employment and services.
France's independent GDPR supervisory authority. One of Europe's most active enforcement bodies. Investigates complaints about data processing by any organisation. Has fined Google, Meta and others hundreds of millions of euros.
Mexico's data protection authority under LFPDPPP. Handles complaints about unlawful personal data processing by private companies. Coordinates international cooperation for cross-border cases.
Central Bank consumer service (Fale Conosco). Handles complaints about banks, payment institutions, credit. Each bank must have an Ouvidoria (internal ombudsman) — escalate there first, then to BCB if unsatisfied.
Australia's one-stop financial ombudsman. Handles complaints about banks, insurance, investments, superannuation, credit products. Decisions legally binding on member firms. Can award up to AUD $1 million.
Independent mediator for telecom and internet disputes in France. After 2 months of unresolved complaint with provider, consumers can refer to this free service. Covers Orange, SFR, Bouygues, Free etc.
Enforces Polish Labour Code including minimum wage, working hours, occupational safety and anti-discrimination. Can investigate, fine employers and compel payment of unpaid wages.
Poland's consumer protection and competition authority. Handles market abuse complaints and individual consumer disputes via free ADR network. EU CPC member for cross-border cases.
Swedish financial regulator. For individual consumer disputes use Konsumenternas Bank- och Finansbyrå (Consumer Banking Bureau, free advice) or the Swedish National Board for Consumer Disputes (ARN) for binding decisions.
FTC handles complaints about online shopping — non-delivery, counterfeit goods, and deceptive online sellers.
Federal consumer protection agency; enforces against unfair, deceptive and fraudulent business practices and runs the IdentityTheft.gov and ReportFraud.ftc.gov portals.
Federal immigration courts administration; receives complaints about immigration judges and immigration court staff.
Federal Medicare and Medicaid agency; receives complaints about healthcare providers, plans and services under these programs.
Independent oversight of SSA; receives complaints about SSA fraud, waste, abuse and misconduct.
Federal nutrition assistance programs; receives complaints about SNAP, WIC and school meal programs and civil rights in these programs.
Federal copyright office; provides guidance on copyright registration and infringement.
Federal patent and trademark office; receives complaints about patent and trademark infringement and practitioner misconduct.
DOJ Antitrust Division; receives complaints about price-fixing, bid-rigging and anti-competitive conduct.
Federal law enforcement arm of USPS; investigates mail fraud, identity theft and scams delivered by mail.
FBI's internet crime complaint center; receives reports of cybercrime, online fraud and internet-enabled scams.
FBI investigates elder fraud and financial exploitation of older adults; receives reports via the IC3 and the Elder Justice Initiative.
Federal government portal helping consumers report scams and fraud to the right agency.
FTC's one-stop resource for identity theft victims; helps create a recovery plan and report identity theft.
FTC handles complaints about travel scams, timeshare fraud and deceptive vacation offers.
Federal regulator of consumer financial products — banks, credit cards, mortgages, student loans, debt collection and payday loans; handles consumer complaints and obtains relief.
FTC enforces federal warranty law; receives complaints about product warranties and warranty denials.
FTC runs the National Do Not Call Registry; receives complaints about unwanted telemarketing calls.
CFPB enforces the Fair Debt Collection Practices Act; handles complaints about debt collector harassment and abuse.
CFPB handles complaints about credit reporting agencies — inaccurate reports, identity theft and disputes with credit bureaus.
FTC enforces the Funeral Rule protecting consumers' rights when buying funeral goods and services; receives complaints about funeral providers.
Trade body for timeshare and vacation ownership; provides dispute resolution for member companies.
Federal regulator of interstate movers; receives complaints about moving companies and household goods transport.
Federal meat, poultry and egg product safety regulator; receives complaints about food safety in these products.
Regulator of Fannie Mae and Freddie Mac; receives complaints about mortgage servicing and housing finance.
Independent oversight of the DoD; receives complaints about fraud, waste, abuse and misconduct in DoD programs.
Independent oversight of the VA; receives complaints about VA programs, healthcare and benefits administration.
CFPB handles complaints about private and federal student loan servicers and lenders.
Independent ombudsman helping borrowers resolve disputes about federal student loans.
FCC enforcement against spoofed caller ID and illegal robocalls; receives complaints about robocall scams.
Federal regulator of pipelines and hazardous materials; receives reports of pipeline incidents and hazmat violations.
Illinois AG Consumer Protection Division; receives complaints about consumer fraud and deceptive practices in Illinois.
Florida AG Consumer Protection Division; receives complaints about consumer fraud and unfair trade practices in Florida.
Texas AG Consumer Protection Division; receives complaints about deceptive trade practices and consumer fraud in Texas.
New York AG's Consumer Frauds Bureau; receives complaints about deceptive business practices and consumer fraud in New York.
California AG enforces consumer protection and civil rights laws; receives consumer complaints about businesses operating in California.
Organization of state insurance regulators; helps route insurance complaints to the right state insurance department.
Central bank and supervisor of state-chartered member banks; receives complaints about Federal Reserve-supervised banks.
Federal insurer of bank deposits and supervisor of state-chartered banks; receives complaints about FDIC-supervised banks.
Federal regulator of national banks and federal savings associations; receives complaints about OCC-supervised banks.
Federal regulator of credit unions; receives complaints about federally insured credit unions.
Self-regulatory body for broker-dealers; receives investor complaints and offers arbitration to resolve disputes with brokers.
California AG enforces state privacy and data breach laws; receives consumer privacy complaints.
California regulator enforcing the CCPA/CPRA; handles consumer privacy complaints about businesses handling Californians' data.
FTC enforces consumer privacy and data security; receives reports of privacy violations and identity theft via IdentityTheft.gov.
Nonprofit auto safety advocacy organization; provides guidance on vehicle defects and helps consumers report safety issues.
Federal regulator of ocean transportation intermediaries; receives complaints about cruise lines and ocean shipping.
Federal regulator of rail and certain surface transport; receives complaints about rail service and certain freight issues.
Federal aviation consumer protection; receives complaints about airline service, refunds, accessibility and tarmac delays.
Federal housing agency; receives complaints about housing discrimination under the Fair Housing Act and issues with FHA lenders and landlords.
Federal workplace safety regulator; receives complaints about unsafe working conditions and investigates workplace hazards.
Enforces federal minimum wage, overtime, child labor and family medical leave laws; receives complaints about unpaid wages.
Federal agency protecting the right to join a union and engage in concerted activity; investigates unfair labor practice charges.
Federal agency enforcing laws against employment discrimination — race, sex, age, disability, religion, national origin; accepts charges of discrimination.
Federal communications regulator; receives complaints about phone, internet, TV, radio and robocalls via the Consumer Complaint Center.
Federal regulator of derivatives and futures markets; receives complaints about fraud in commodity, forex and crypto trading.
Federal regulator of securities markets; receives tips and complaints about investment fraud and securities violations.
Federal vehicle safety regulator; receives reports of vehicle safety defects and investigates recalls.
Federal regulator of food, drugs, medical devices, cosmetics and tobacco; receives adverse event reports and product complaints via MedWatch.
Federal regulator of consumer product safety; recalls unsafe products and receives reports of dangerous products via SaferProducts.gov.
Missouri AG Consumer Protection Division; receives complaints about consumer fraud and unfair practices in Missouri.
California insurance regulator; receives complaints about insurers, agents and claim handling in California.
Florida utility regulator; receives complaints about electric, gas, water and telecommunications utilities in Florida.
Texas utility regulator; receives complaints about electric, water and telecommunications utilities in Texas.
Illinois utility regulator; receives complaints about electric, gas, water and telecommunications utilities in Illinois.
New York utility regulator; receives complaints about electric, gas, water, steam and telecommunications utilities in New York.
California utility regulator; receives complaints about energy, water, and telecommunications utilities in California.
DC AG Consumer Protection; receives complaints about consumer fraud and unfair practices in the District of Columbia.
Utah AG Consumer Protection Division; receives complaints about consumer fraud and unfair practices in Utah.
Oklahoma AG Consumer Protection Unit; receives complaints about consumer fraud and unfair practices in Oklahoma.
South Carolina DCA Consumer Affairs; receives complaints about consumer fraud and unfair practices in South Carolina.
Kentucky AG Consumer Protection Division; receives complaints about consumer fraud and unfair practices in Kentucky.
Alabama AG Consumer Protection Division; receives complaints about consumer fraud and unfair practices in Alabama.
Louisiana AG Consumer Protection Section; receives complaints about consumer fraud and unfair practices in Louisiana.
Connecticut DCP Consumer Protection; receives complaints about consumer fraud and unfair practices in Connecticut.
New York financial and insurance regulator; receives complaints about banks, insurers and other financial services in New York.
Indiana AG Consumer Protection Division; receives complaints about consumer fraud and unfair practices in Indiana.
Tennessee AG Consumer Protection Division; receives complaints about consumer fraud and unfair practices in Tennessee.
Minnesota AG Consumer Protection Division; receives complaints about consumer fraud and unfair practices in Minnesota.
Wisconsin DATCP Consumer Protection; receives complaints about consumer fraud and unfair practices in Wisconsin.
Nevada AG Bureau of Consumer Protection; receives complaints about consumer fraud and unfair practices in Nevada.
Maryland AG Consumer Protection Division; receives complaints about consumer fraud and unfair practices in Maryland.
Oregon AG Consumer Protection Section; receives complaints about consumer fraud and unfair practices in Oregon.
Colorado AG Consumer Protection Section; receives complaints about consumer fraud and unfair practices in Colorado.
FCA hub for consumer information on financial products and services — how to complain, how to check a firm, and guidance on credit, mortgages, investments and pensions.
Free, impartial government-backed guidance on money, pensions, debt and everyday finances; helps consumers understand their options before complaining to a firm or ombudsman.
Financial Ombudsman Service guidance on credit, loans, cards, overdrafts and borrowing — irresponsible lending, unaffordable credit, packaged bank accounts and fraud disputes.
Financial Ombudsman Service guidance on car and motor-finance complaints — commission disclosure, unaffordable finance, mis-selling and vehicle-finance disputes.
Official FCA register for checking whether a financial firm is authorised; verify firms and individuals before dealing with them or reporting unauthorised activity.
FCA consumer information on car finance complaints, including motor-finance commission arrangements, special rules and current guidance on deadlines.
National lawyers' organization; provides guidance on filing complaints about lawyers with state bar associations.
State gaming commissions regulate commercial gambling; receive complaints about casinos, sports betting and gaming operators.
Federal regulator of gaming on Indian lands; receives complaints about gaming operations and conduct.
Federal regulator of USPS; receives complaints about postal rates, service standards and universal service.
Independent oversight of USPS; receives complaints about postal fraud, mail theft and postal employee misconduct.
Independent organization within the IRS helping taxpayers resolve problems and advocating for taxpayer rights.
Independent oversight of IRS; receives complaints about IRS employee misconduct and improper tax administration.
DOJ Civil Rights Division; enforces federal civil rights laws and receives complaints about police misconduct, housing discrimination and voting rights.
Federal civil rights office enforcing non-discrimination in education; receives complaints about discrimination in schools and colleges.
Federal civil rights office enforcing non-discrimination in health and human services; receives complaints about discrimination in healthcare.
ICE Office of Professional Responsibility; receives complaints about ICE employee misconduct and civil rights abuses.
Federal immigration benefits agency; receives complaints about immigration services, accredited representatives and notario fraud.
CPSC campaign on pool and spa safety; receives reports of drain entrapment and pool safety violations.
Federal environmental regulator; receives reports of environmental violations — pollution, hazardous waste, pesticides and water quality.
Each state bar association licenses and disciplines lawyers; receives complaints about attorney misconduct and ethics violations.
Pennsylvania AG Bureau of Consumer Protection; receives complaints about consumer fraud and unfair trade practices in Pennsylvania.
State medical boards license and discipline physicians; each state board receives complaints about physician conduct and competence.
Coordinates state medical boards; helps route complaints about physician conduct to the right state medical board.
Provider of mediation and arbitration services; administers consumer and employment ADR cases.
Provider of alternative dispute resolution; administers consumer, employment and commercial arbitration and mediation cases.
Nonprofit consumer organization; collects business reviews and complaints and helps resolve disputes between consumers and businesses.
New York human rights agency; receives complaints about discrimination in employment, housing and public accommodations in New York.
California civil rights agency; receives complaints about employment, housing and public accommodation discrimination in California.
New York labor department; receives complaints about unpaid wages, wage theft and working conditions in New York.
California labor standards enforcement; receives wage claims and complaints about unpaid wages, meal breaks and working conditions in California.
New York housing regulator; receives complaints about rent regulation, rent overcharges and housing conditions in New York.
California real estate regulator; receives complaints about real estate licensees and conduct in California.
Florida insurance regulator; receives complaints about insurers and insurance practices in Florida.
Texas insurance regulator; receives complaints about insurers, agents and claim handling in Texas.
UK national reporting centre for fraud and financially motivated cybercrime; reports passed to the National Fraud Intelligence Bureau.
Free advice on leasehold law and disputes between leaseholders and freeholders.
Housing and homelessness charity providing free advice and legal support on housing problems.
Free advice and support on discrimination and human rights issues under the Equality Act 2010.
Regulates workplace pensions; takes action against employers who fail to auto-enrol staff or pay pension contributions.
Enforces national minimum wage and national living wage; investigates employers who underpay workers.
Workplace health and safety regulator; investigates workplace accidents, unsafe conditions and breaches of safety law.
Independent tribunal hearing claims about unfair dismissal, discrimination, unpaid wages and breach of employment rights.
Provides free, impartial advice on workplace rights and offers early conciliation before a claim goes to an employment tribunal.
Official body for patents, trademarks, designs and copyright; receives reports of IP infringement and counterfeiting.
Regulator for product safety and standards; recalls unsafe products and enforces safety laws.
Coordinates cross-border and serious consumer protection enforcement across England and Wales trading standards teams.
Competition regulator and consumer protection authority; takes action against unfair commercial practices and anti-competitive behaviour.
Professional body for trading standards professionals; provides consumer guidance and signposts local trading standards teams.
First point of contact for consumer complaints in the UK; advises on rights and refers serious cases to Trading Standards.
Government-approved redress scheme for letting agents, managing agents and landlords; resolves consumer complaints.
National anti-fraud campaign providing guidance on protecting yourself from scams; signposts fraud reporting routes.
Trade body for UK insurers; helps route complaints about member insurance companies.
Industry body for UK banks and finance firms; helps route consumer complaints about member firms to the right internal channel.
Delivers MoneyHelper guidance and the Pension Wise service; helps people understand pensions and money issues.
Investigates and resolves complaints about pension administration and disputes of fact or law about occupational and personal pensions.
Part of the Bank of England; regulates and supervises banks, building societies, credit unions and insurers for safety and soundness.
Regulates financial firms in the UK; receives reports about firms breaching rules and can take enforcement action.
Independent statutory body resolving disputes between consumers and financial businesses — banks, insurers, lenders, investment and payment firms. Decisions binding on the firm.
Free, independent advice on consumer, debt, employment, housing, benefits and more; helps people understand rights and routes to complain.
Charity working to bring human rights to life in the UK; provides guidance and supports human rights complaints in public services.
Human rights NGO providing legal advice and challenge in cases involving state power, protest, privacy and discrimination.
Investigates complaints about Northern Ireland government departments, public bodies, the health service and housing providers.
Investigates complaints about public services in Wales, including local authorities, the NHS, and registered social landlords.
Final stage for complaints about Scottish public bodies, the NHS in Scotland, housing associations and social work.
Independent dispute resolution for unresolved complaints about rail companies operating in Great Britain.
Independent ombudsman resolving complaints about legal service providers in England and Wales.
Handles complaints about the conduct of the Crown Prosecution Service in England and Wales.
Independent investigation of complaints against the Police Service of Northern Ireland.
Independent body investigating police complaints and incidents in Scotland.
Independent oversight of police complaints and conduct in England and Wales; investigates serious incidents and deaths following police contact.
Advises on and enforces protection of England's nature and landscapes; receives reports of wildlife crime and habitat damage.
Food safety regulator; receives reports of food poisoning, mislabelling, allergens and unsafe food.
Regulates environmental protection in England — pollution, waste, water quality and flooding; receives reports of environmental incidents.
Regulates medicines and medical devices; receives reports of adverse reactions and defective medicines via the Yellow Card scheme.
Regulates pharmacists, pharmacy technicians and pharmacies; handles concerns about professional conduct.
Registers and regulates nurses and midwives; handles concerns about a nurse or midwife's fitness to practise.
Registers and regulates doctors in the UK; handles complaints about a doctor's fitness to practise.
Regulator of health and adult social care in England; inspects services and receives concerns about care quality and safety.
Travel association providing dispute resolution between consumers and ABTA-member travel companies.
Statutory body enforcing the Equality Act 2010 and human rights law in England and Wales; can take legal action against discrimination.
Independent watchdog for transport users outside London; helps with complaints about rail, bus and strategic roads.
Independent transport watchdog for London; investigates complaints about rail, tube, bus and tram services in London.
Aviation regulator; advises on air passenger rights and handles complaints about airlines where the flight departed from or arrived in the UK.
Regulates postal services including Royal Mail; receives complaints about postal service quality.
Independent consumer body for water customers in England and Wales; helps resolve complaints about water companies.
Regulates water and sewerage companies in England and Wales; protects consumers and ensures service standards.
Regulator for electricity and gas markets; protects consumers and enforces energy supplier obligations.
Independent dispute resolution for unresolved complaints about energy suppliers — billing, switching, service and meters.
Regulator for communications services — broadband, mobile, TV, radio and post; receives complaints about providers and enforces consumer rules.
Independent dispute resolution for unresolved complaints about phone, broadband and pay-TV providers.
UK data protection regulator enforcing the UK GDPR and Data Protection Act 2018; handles complaints about data misuse and breach notification.
Tribunal deciding disputes about leases, service charges, rent assessments and housing management.
Government-approved redress scheme for estate agents and letting agents; resolves complaints about member agents.
Cross-government group coordinating consumer protection against scams and unfair trading.
Independent dispute resolution for motoring disputes — new car sales, vehicle warranties, service and repair, and automotive products.
Trade body for textile care; handles complaints about member dry cleaners and laundry services.
Trade body for removals firms; handles complaints about member companies' moving services.
Trade body for funeral directors; handles complaints about member firms' services.
Resolves disputes between consumers and credit providers that are members of the scheme.
Supports leaseholders exercising the right to manage; provides advice on RTM disputes.
Advises on safeguarding in sport; signposts reporting routes for safeguarding concerns in community sport.
Industry body for direct marketing; handles complaints about DMA members' marketing practices.
Regulates charities in Scotland; receives concerns about charity conduct and governance.
Registers and regulates charities in England and Wales; receives concerns about charity misconduct or mismanagement.
Compensation scheme of last resort for customers of authorised financial services firms that fail; pays compensation for deposits, insurance, investments and pensions.
Complaints process for NHS Scotland; handles concerns about Scottish health services.
Complaints procedure for the NHS in Wales; handles concerns about Welsh health services.
Handles complaints about NHS England-commissioned services and helps people navigate the NHS complaints process.
Industry body for motor manufacturers and traders; provides guidance on industry standards.
Government-approved redress scheme for letting agents and landlords; resolves complaints from tenants and landlords.
Regulates accountants and actuaries; handles complaints about professional conduct by members of recognised supervisory bodies.
Regulates chartered surveyors; handles complaints about professional conduct and service by RICS members.
Regulates funeral plan providers; handles complaints about pre-paid funeral plans.
Representative body for construction professionals; provides guidance on professional standards.
North Carolina AG Consumer Protection Division; receives complaints about consumer fraud and unfair practices in North Carolina.
Michigan AG Consumer Protection Division; receives complaints about consumer fraud and unfair practices in Michigan.
Arizona AG Consumer Protection and Advocacy Section; receives complaints about consumer fraud in Arizona.
Virginia AG Consumer Protection Section; receives complaints about consumer fraud and unfair practices in Virginia.
New Jersey Division of Consumer Affairs; receives complaints about consumer fraud and professional licensing in New Jersey.
Massachusetts AG Consumer Advocacy and Response Division; receives consumer complaints about unfair and deceptive practices in Massachusetts.
Washington AG Consumer Protection Division; receives complaints about unfair business practices and consumer fraud in Washington.
Georgia AG Consumer Protection Unit; receives complaints about deceptive trade practices and consumer fraud in Georgia.
Ohio AG Consumer Protection Section; receives complaints about consumer fraud and unfair practices in Ohio.
Helps UK consumers with cross-border disputes within the EU/EEA and helps EU consumers with UK traders.
Resolves disputes between tenants and landlords who are members of the scheme, including registered providers of social housing and some private landlords.
Investigates complaints about councils and adult social care providers in England where a person has suffered injustice because of fault by the authority.
Investigates complaints about UK government departments, the NHS in England and other public bodies where maladministration or poor service caused injustice.
Warranty and insurance provider for new homes; resolves disputes between homeowners and builders about defects.
Animal welfare charity; investigates reports of animal cruelty and neglect in England and Wales.
Regulates veterinary surgeons and nurses; handles complaints about professional conduct.
Investigates complaints about HMRC, the Valuation Office Agency and the Insolvency Service where the department has not resolved the matter.
Independent body investigating complaints about DWP, Jobcentre Plus and the Pension, Disability and Carers Service.
Handles complaints about benefits administration, delays and decisions by the DWP.
Charity for people with a learning disability; provides advice and advocacy on rights and services.
Children's charity; runs Childline and receives reports of child abuse and safeguarding concerns.
Charity for older people; provides advice on benefits, care, consumer rights and scams affecting older people.
Free guidance on workplace and personal pensions; helps resolve pension problems before escalation.
Local authority teams enforcing consumer protection law; investigate unfair trading, unsafe goods and scams.
FCA campaign helping consumers identify, avoid and report investment scams, clone firms and fraud; includes the FCA Warning List and firm-checking tools.
Independent dispute resolution for unresolved betting and gambling disputes between customers and operators.
Regulates gambling in Great Britain; receives complaints about gambling operators and consumer protection.
Regulates advertising across UK media; handles complaints about misleading, harmful or offensive ads.
Independent regulator of newspapers and magazines; handles complaints about editorial content and accuracy.
Charity supporting refugees and people seeking asylum in the UK; provides advice and advocacy.
Independent inspector of the UK's border and immigration system; receives complaints about Home Office immigration functions.
Inspects and regulates schools and childcare in England; receives concerns about education and childcare provision.
Independent scheme for student complaints about higher education providers in England and Wales.
Regulates barristers in England and Wales; receives complaints about barrister conduct.
Consumer protection for heat network customers; handles complaints about district heating schemes.
Independent ADR for unresolved airline complaints where the airline is a member of the scheme.
Regulates maritime safety and pollution; receives reports about unsafe vessels and maritime pollution.
Dispute resolution for complaints about furniture, bedding and home improvement products from member retailers.
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