Department of Transportation — Aviation Consumer Protection
Handles complaints about US and foreign airlines operating in the US — cancellations, tarmac delays, overbooking, lost baggage, refunds. Issues monthly Air Travel Consumer Reports.
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Contact Directly
You can file your claim directly with Department of Transportation — Aviation Consumer Protection using their official channels.
Eligibility Notes
Typical resolution: 60 days. Fee: Free. Online form: https://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm. Accepts cross-border complaints.
Organization Type
consumer org
Jurisdiction
Country
US
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