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Financial Ombudsman Service

Free, independent ombudsman resolving disputes between consumers and UK-authorised financial firms. Decisions legally binding on the firm. Can award up to £415,000 compensation. Covers banks, insurance, investments, mortgages, credit.

Response Time
~180 days
Languages

en

Cost
Free to use
Online Filing
Available

Contact Directly

You can file your claim directly with Financial Ombudsman Service using their official channels.

Eligibility Notes

Typical resolution: 3–9 months. Fee: Free. Online form: https://www.financial-ombudsman.org.uk/make-a-complaint. Must first complain to the firm and receive a Final Response letter (or wait 8 weeks).

Organization Type

ombudsman

Jurisdiction

Country

GB

Related Case Studies

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