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Civil Aviation Authority

UK aviation regulator. For passenger disputes (denied boarding, cancellation, delay) escalate to approved ADR bodies — Aviation ADR or CEDR — after airline refuses resolution. CAA takes enforcement action against non-compliant airlines.

Response Time
~42 days
Languages

en

Cost
Free to use
Online Filing
Available

Contact Directly

You can file your claim directly with Civil Aviation Authority using their official channels.

Eligibility Notes

Typical resolution: Via ADR: 4–8 weeks. Fee: Free via ADR. Online form: https://www.caa.co.uk/passengers-and-public/resolving-travel-problems/. Accepts cross-border complaints.

Organization Type

regulator

Jurisdiction

Country

GB

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