Australian Financial Complaints Authority
Australia's one-stop financial ombudsman. Handles complaints about banks, insurance, investments, superannuation, credit products. Decisions legally binding on member firms. Can award up to AUD $1 million.
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Contact Directly
You can file your claim directly with Australian Financial Complaints Authority using their official channels.
Eligibility Notes
Typical resolution: 30–180 days. Fee: Free. Online form: https://www.afca.org.au/make-a-complaint/. Must complain to the firm first and allow 45 days (30 for some small businesses) before escalating.
Organization Type
regulator
Jurisdiction
Country
AU
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