National Consumer Affairs Center of Japan
Japan's primary consumer affairs centre. Provides ADR (alternate dispute resolution), consumer advice and processes complaints against businesses. National consumer hotline: dial 188.
ja
Contact Directly
You can file your claim directly with National Consumer Affairs Center of Japan using their official channels.
Eligibility Notes
Typical resolution: 1–6 months. Fee: Free. Online form: https://www.kokusen.go.jp/. For cross-border complaints involving foreign traders, NCAC has a cross-border consultation desk and cooperates with ICPEN.
Organization Type
consumer org
Jurisdiction
Country
JP
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