State Administration for Market Regulation
China's market regulator enforcing consumer rights. National consumer hotline 12315 (also app/website). Handles product safety, false advertising, e-commerce fraud. Accepts complaints against Chinese sellers and platforms (Alibaba, JD, Pinduoduo).
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Contact Directly
You can file your claim directly with State Administration for Market Regulation using their official channels.
Eligibility Notes
Typical resolution: 15–60 days. Fee: Free. Online form: https://www.12315.cn/. Non-Chinese speakers: use local embassy or CCPIT (China Council for Promotion of International Trade) for cross-border disputes.
Organization Type
regulator
Jurisdiction
Country
CN
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