People's Bank of China — Financial Consumer Protection
PBOC consumer protection department handles complaints about banking, payment and monetary services. Hotline 12363. Also CBIRC (保险保障基金) for insurance disputes.
Response Time
~45 days
Languages
zh
Cost
Free to use
Online Filing
Available
Contact Directly
You can file your claim directly with People's Bank of China — Financial Consumer Protection using their official channels.
Eligibility Notes
Typical resolution: 30–60 days. Fee: Free. Online form: http://www.pbc.gov.cn/.
Organization Type
consumer org
Jurisdiction
Country
CN
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