Federal Consumer Protection Office
Mexico's consumer protection prosecutor. Handles all consumer complaints including online shopping, defective goods, telecom billing and travel. Can mediate, sanction and publish 'Quién es quién' rankings.
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Contact Directly
You can file your claim directly with Federal Consumer Protection Office using their official channels.
Eligibility Notes
Typical resolution: 30–90 days. Fee: Free. Online form: https://adigital.profeco.gob.mx/.
Organization Type
consumer org
Jurisdiction
Country
MX
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