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National Markets and Competition Commission

Regulates telecoms, energy, media and competition. Handles telecom disputes escalated after operator complaint (minimum 1 month). Also manages cross-border EU consumer cases via ECC Spain.

Response Time
~60 days
Languages

es, en

Cost
Free to use
Online Filing
Available

Contact Directly

You can file your claim directly with National Markets and Competition Commission using their official channels.

Eligibility Notes

Typical resolution: 30–90 days. Fee: Free. Online form: https://www.cnmc.es/en/areas-de-actividad/telecomunicaciones/usuario-de-telecomunicaciones/resoluciones-de-disputas. Accepts cross-border complaints.

Organization Type

regulator

Jurisdiction

Country

ES

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