EU Online Dispute Resolution Platform
EU-wide online platform routing disputes between EU consumers and traders to the correct national ADR body. Free. Works for all 27 EU member states plus Norway, Iceland and Liechtenstein. All EU traders must display link to this platform.
all
Contact Directly
You can file your claim directly with EU Online Dispute Resolution Platform using their official channels.
Eligibility Notes
Typical resolution: 90 days. Fee: Free. Online form: https://ec.europa.eu/consumers/odr/. Accepts cross-border complaints. Best first step for any EU consumer vs EU trader cross-border dispute. Platform routes to correct national ADR automatically.
Organization Type
regulator
Jurisdiction
Country
EU
Case Studies Coming Soon
We're curating real-world examples of successful claims with EU Online Dispute Resolution Platform. Check back soon.
Need Help Preparing?
Get AI-powered assistance formatting your claim to EU Online Dispute Resolution Platform — improve clarity, grammar, and chances of success.
Choose Your Support Level
What You'll Get:
- Claim intake form
- AI formatting & review
- Download or submit