"Performance isn't good enough" — dismissed on a Friday with no warnings ever
A typical case — fictional illustration
The situation
Priya is 34 and has run the night shift at a distribution depot in Warrington for four years. She has never been disciplined. There is no appraisal file, no targets document, no written warning. On a Friday afternoon her manager walks her to a small meeting room, closes the door and hands her a letter that says her performance 'has not been good enough' and that her employment ends that day. A colleague is called in to witness it. Priya is given her final pay, asked to hand back her keys, and walked to the car park before she has had a chance to ask a single question. She drives home with the letter on the passenger seat, already worried about the mortgage.
The problem they face
Priya has lost her income with no warning, no process and no chance to answer the case against her. She has no idea whether this was legal, what she can do about it, or how long she has to act. The letter contains no examples of the performance problem, no prior warnings, and no mention of any right of appeal.
Why this service may help
A dismissal for performance can be fair, but only if the employer genuinely believed performance was poor, had reasonable grounds for that belief after investigating it, and followed a fair process. Warnings, targets and an opportunity to improve are normally part of that. Priya has four years' service, so she meets the qualifying period for ordinary unfair dismissal, and the tribunal is the body that decides whether the employer acted reasonably.
How the process works
Priya must notify Acas to start early conciliation — a free step that is compulsory before a tribunal can accept a claim. The conciliator contacts the employer and offers a chance to settle; if that fails, Priya is issued a certificate and can issue her claim to the employment tribunal. A tribunal then considers both the substance (was there a fair reason?) and the procedure (was it followed fairly?).
Evidence and documents
Her employment contract and the staff handbook, her payslips, the dismissal letter, her shift records and any emails or messages about her performance, the names of colleagues who worked the same shift, and a dated chronology of what was said in the meeting and by whom.
Possible outcomes
Possible outcomes include a settlement during early conciliation, a tribunal finding of unfair dismissal with compensation, or — less favourably — a finding that the employer acted within the range of reasonable responses even though the process was thin. Tribunals rarely order reinstatement; compensation is the usual remedy. The compensatory element is capped, and awards can be reduced if the tribunal thinks the employee contributed to the dismissal.
Costs and timescales
Early conciliation is free and issuing a tribunal claim has been free since tribunal fees were quashed in 2017. Legal representation is optional but not cheap; unions, legal expenses insurance and no-win-no-fee arrangements are the usual ways it is funded. Deadlines are strict — Priya should contact Acas immediately. Early conciliation can run for up to 12 weeks, and hearings are commonly listed months later.
Important limitations
The deadline is the biggest risk and it changed on 1 October 2026: for dismissals on or after that date the limit is generally six months less one day, and for earlier dismissals it was three months less one day. Priya should confirm her dates on the Acas time limits page rather than trusting a general rule. Compensation is capped, costs are not normally recoverable, and 'unfair' in law is narrower than 'unfair' as a matter of ordinary language — losing a case she feels strongly about is possible.
Practical next steps
Priya should write down everything that happened while it is fresh, save the dismissal letter and her contract, and contact Acas early conciliation straight away rather than waiting to find a lawyer first. If she belongs to a union she should call it today. Any email or message from colleagues about staffing levels or performance discussions should be saved before people move on.
Sources
- Acas — Unfair dismissalOfficial guidanceChecked 2026-10-14
- Acas — Employment tribunal time limitsOfficial guidanceIn force Reflects the October 2026 changeChecked 2026-10-14